Warranty Policy
At Oltao, we take pride in delivering top-notch products crafted from the best-in-market raw materials, ensuring unparalleled quality and reliability. Our Luxury fans epitomizes our commitment to excellence, offering not just performance but also peace of mind through our comprehensive warranty coverage.
Warranty Coverage:
- Motor: Our Chandelier Fans comes with an extensive five-year warranty on the motor, reflecting our confidence in its durability and performance.
- LED, Remote, and Controller: Additionally, we provide a two-year warranty on the LED, remote, and controller components of Chandelier Fans, ensuring continued functionality and convenience.
Items Not Covered in Warranty:
While we stand by the quality of our products, it’s essential to note that certain situations are not covered under our warranty policy. These include:
- Physical Damage: Any damage resulting from mishandling, misuse, or accidents that cause physical harm to the product will not be covered under warranty.
- High Voltage Damage: Instances where the product is subjected to voltage surges or electrical irregularities beyond the recommended levels, leading to damage, are not covered.
Warranty Claim Process:
Should you encounter any issues covered under warranty, we encourage you to reach out to our customer service team promptly. To expedite the process, please have your order details and proof of purchase ready. Our team will guide you through the necessary steps to assess the issue and provide appropriate assistance.
Exclusions and Limitations:
- This warranty is valid only for the original purchaser of the product and is non-transferable.
- Any alterations or modifications made to the product by unauthorized parties will void the warranty.
- Our warranty does not cover incidental or consequential damages beyond the repair or replacement of the defective product.
Disclaimer:
While we strive to maintain the highest standards of quality, our warranty policy is subject to change at the discretion of Oltao. Any modifications or updates to the policy will be communicated transparently to our customers. At Oltao, your satisfaction is our priority, and we remain dedicated to providing reliable products and exceptional service. Thank you for choosing us for your luxury fan needs.
