Warranty Information
At Oltao, we take pride in delivering top-notch products crafted from the best-in-market raw materials. Our luxury fans epitomise our commitment to excellence, offering not just performance but peace of mind through our comprehensive warranty coverage.
Warranty Coverage
Motor
Our Chandelier Fans come with an extensive five-year warranty on the motor, reflecting our confidence in its durability and performance.
LED, Remote & Controller
We provide a two-year warranty on the LED, remote, and controller components of Chandelier Fans, ensuring continued functionality and convenience.
Items Not Covered in Warranty
While we stand by the quality of our products, certain situations are not covered under our warranty policy. These include:
Physical Damage
Any damage resulting from mishandling, misuse, or accidents that cause physical harm to the product will not be covered under warranty.
High Voltage Damage
Instances where the product is subjected to voltage surges or electrical irregularities beyond recommended levels, leading to damage, are not covered.
Warranty Claim Process
Contact Our Support Team
Should you encounter any issues covered under warranty, reach out to our customer service team promptly. Please have your order details and proof of purchase ready. Our team will guide you through the necessary steps to assess the issue and provide appropriate assistance.
Exclusions & Limitations
Original Purchaser Only
This warranty is valid only for the original purchaser of the product and is non-transferable.
No Unauthorised Modifications
Any alterations or modifications made to the product by unauthorised parties will void the warranty.
No Consequential Damages
Our warranty does not cover incidental or consequential damages beyond the repair or replacement of the defective product.
Disclaimer
While we strive to maintain the highest standards of quality, our warranty policy is subject to change at the discretion of Oltao. Any modifications or updates to the policy will be communicated transparently to our customers. At Oltao, your satisfaction is our priority, and we remain dedicated to providing reliable products and exceptional service. Thank you for choosing us for your luxury fan needs.